A few weeks ago, social media was abuzz with a ‘glitch in the matrix’ with Amazon’s Alexa. Many people had posted on Twitter, Facebook, Instagram Alexa randomly laughing creepily of its own accord. Needless to say, this startled a lot of people as they had not initiated Alexa via a voice prompt. What’s interesting is that Alexa’s creepy laugh is identical across numerous devices. How this was happening was a mystery to many users.
Amazon, realising this could end up as a PR disaster were quick to act and soon launched a public response that their engineers were looking at fixing the issue and getting a patch update release as soon as possible. It seems this was done through a modification through voice commands, as highlighted by The Verge.
Up until now, there hasn’t been many issues reported with Amazon’s Alexa or the new Echo dot. Amazon’s sales of these two products have been booming. As Amazon was very quick to act on this bug, I don’t really see this impacting their sales too greatly. For the price, these are great AI assistants and I’m sure many will continue buying these products despite these glitches.